🗺 Empathy Map | Toolbox #7

To satisfy a customer, put yourself in their shoes

The course of the meeting

1️⃣ Workshop presentation🎯 (5 min)

2️⃣ Developing a persona 🧑 (5 min)

3️⃣ Idea generation💡 (10 min)

4️⃣ Pooling 🧠 (30 min)

3 goods reasons to use the Empathy Map 👍

  • Understand the environment of your customer in order to offer him a suitable product or experience.
  • Find the right way to communicate in order to reach your target.
  • Understand and solve problems identified during the customer journey.

Import the template into Yellow now

📦 Download the template

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